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Troubleshooting: Login Issues
Troubleshooting: Login Issues
Updated over 3 months ago

Prerequisite

Before you can log in, you need to be invited to an Organization or Project within OpenSpace.

Overview

If you’re experiencing login issues here are recommendations to solve this issue.

Preferred browser:

  • Google Chrome is the preferred web browser for accessing our platform. If you don't have it installed, you can download Google Chrome here. It’s safe and free to use.

Regional access:

  • Confirm that you have selected the correct region related to your account. Choosing the wrong region may prevent you from logging in successfully.

First-time login:

  • If this is your first time logging in, your account invitation from OpenSpace may have expired. To resolve this, select "Forgot Password"—you’ll receive an email with instructions.

Returning users:

  • If you’ve logged in before but are now unable to, try resetting your password using the "Forgot Password" option.

Account locked:

  • If you receive a message stating that your account has been locked, this usually means an incorrect password was entered too many times. Resetting your password will automatically unlock your account, and a password reset email will be sent to you.

SSO (single sign-on) users:

  • If you have SSO enabled, password resets must be handled by your IT team. Please reach out to them for assistance.

Still need help?

If you were unable to resolve your login issue, no worries. Simply provide the OpenSpace Support team with the email address of the user experiencing the issue, a full-page screenshot of the error message, and the steps that have already been taken in an attempt to resolve the issue.

If you have any additional questions please reach out to the OpenSpace Support team at support@openspace.ai.

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