Troubleshooting Autodesk Two-Way Sync

Overview

If you are encountering issues with setting up or using the Autodesk Two-Way Sync Integration, here this article includes tips for troubleshooting.

OpenSpace Permissions 

Autodesk permissions

• Account Admin: You must have Account Admin permissions in Autodesk Build to install the OpenSpace Two-Way Sync app from the Autodesk Build App Gallery.
• You must have permissions to invite Secure Service Accounts to the desired project(s) in AutodeskBuild.

Prerequisites 

• Sign in with Autodesk (SSO)
• Enable Autodesk Build Integration on Your OpenSpace Project
• Enable Autodesk Two-Way Sync Integration

Troubleshooting Two-Way Sync App

• Ensure you have the OpenSpace Two-Way Sync App installed from the Autodesk Build App Gallery (instructions here).
• If your integration card shows Enable two-way sync, click Enable and follow the setup instructions.

• If your integration card shows Sync failed, click Re-sync. If the sync continues to fail, try disconnecting the integration by clicking Disconnect and then re-following the setup instructions. If this still fails, proceed with the troubleshooting steps below.

• Ensure the Secure Service Account for the OpenSpace Two-Way Sync has Project Administrator Privileges to the desired project(s) in Autodesk Build:

  • In Autodesk Build, go to Build and select the desired project.

    

  • Select Members.

    

  • Search ssa openspace.

    

  • Select the ssa openspace member.

    

  • Ensure the ssa openspace member has Access level set to Project administrator, and that access to Build is enabled.

    

If you have any additional questions please reach out to the OpenSpace Support team at support@openspace.ai.