How to delete your OpenSpace account

Overview

Deleting your OpenSpace account is a formal request that removes your account and your marketing connection with OpenSpace. This is more than removing a user from an organization or project. Because the request involves personal information, it must be submitted in writing, and deletion is not immediate. This article explains how to submit the request.

Submit an account deletion request

Requests are accepted in writing only, using one of the two methods below.

Submit the request in the mobile app

1. Open the OpenSpace mobile app and go to Settings.
2. Scroll to the bottom of the page and select the red Delete my account button.
3. Complete and submit the form.

Submit the request by email

1. From the email address associated with your OpenSpace account, write a new email to support@openspace.ai.
2. State that you want your account deleted, and send the email.

Please note: Email requests must come from the email address associated with the account being deleted. Requests sent from a different address cannot be processed. Account deletion is not immediate.

FAQ

Can I request account deletion by phone or chat?

No. Phone and chat do not allow us to verify your identity, so they are not accepted for this request. Written requests through the mobile app form or by email from the account's email address are required to protect your personal information and to meet SOC 2 compliance requirements.

What is removed when my account is deleted?

Your account is removed, along with your marketing connection with OpenSpace, so you should no longer receive marketing communications.

I only want to leave a project or organization. Do I need to delete my account?

No. An admin can remove you from a project or organization without deleting your account.

Next steps

Adding and Removing Members from a Project

If you have any additional questions please reach out to the OpenSpace Support team at support@openspace.ai.