Prerequisite

To upload your 360 video with the Desktop Sync app, you must have a paid contract with OpenSpace.

Overview

While OpenSpace offers mobile upload in our app, you may prefer computer-based uploading through our Desktop Sync app, especially if you have many captures to upload, your captures are lengthy, or you have spotty cell coverage.

Upload 360 videos

1. Download the OpenSpace Sync app for your region.
   
   • Tip: If you're unsure of your region, look at the start of the URL you use to log in to the OpenSpace web app:
     • United States (openspace.ai/orgs) Click here to download the US & Other Desktop Sync App
     • Europe (eu.openspace.ai/orgs) Click here to download the EU Desktop Sync App
     • Australia (aus.openspace.ai/orgs) Click here to download the AUS Desktop Sync App
     • United Kingdom (uk.openspace.ai/orgs) Click here to download the UK Desktop Sync App
     • Japan (jpn.openspace.ai/orgs) Click here to download the JPN (Japan) Desktop Sync App
     • Singapore (sgp.openspace.ai/orgs) Click here to download the SGP (Singapore) Desktop Sync App
     • Canada (can.openspace.ai/orgs) Click here to download the CAN (Canada) Desktop Sync App
     • Kingdom of Saudi Arabia (ksa.openspace.ai/orgs) Click here to download the KSA (Kingdom of Saudi Arabia) Desktop Sync App
   • Tip: Make sure you have the latest version of the Desktop Sync app before connecting your camera. To confirm if an update is required, select the three vertical dots while the app is open.

2. While the OpenSpace Sync app is open, turn your camera on and then connect the camera to your computer via a USB cable. Your files should automatically start uploading. The application looks like this:

3. That's it! When the progress bar completes, that means OpenSpace has received all of your files and we’re processing your captures.

• Tips for Insta360 users:
  • The camera will not mount if the USB port has a battery icon next to it! Please use another port if this is the case.
  • Cameras must be placed in desktop mode before they will connect to a PC:
    • If you’re using an ​Insta360 ONE RS:
      • Turn on the camera.
      • Swipe down to open the shortcut menu. Swipe left and tap the settings icon, then “General”, “USB Mode”, and finally “U-Disk Mode”.
    • If you’re using an Insta360 One X2:
      • Turn on the camera while NOT connected to a PC.
      • Swipe down to open the shortcut menu. Swipe left and tap the settings icon, then “General,” “USB Mode,” and then “Desktop Mode.”
      • You can also find instructions in this Insta360 support video. (Starts at 0:08 and ends at 0:35.)
• Tips for Ricoh users:
  • The cameras require a 3.0 USB port when connecting to the computer.

FAQ

1. What if my company doesn’t allow me to install an app on my computer?
   • If you can connect the camera to your computer, the OpenSpace Web Uploader is a great option - Uploading your 360° Video Capture - Desktop Sync for Web.
2. What if my company doesn’t allow me to connect a device to the USB ports on my work issued computer?
   • You can check out our article on uploading via mobile: Uploading your 360 Video capture - Mobile Upload.

If you have any additional questions please reach out to the OpenSpace Support team at support@openspace.ai.