Overview
Sometimes the OpenSpace Vision Engine cannot figure out where your 360 video took place. We call this problem a capture error.
Here are some common reasons capture errors can happen:
The drawing does not accurately reflect the real world.
The camera lens was blocked.
The person capturing selected the wrong drawing for their walk.
When one of these issues happens and the capture footage is discernible, OpenSpace publishes a "Best Guess" and places a capture error notification on your project.
How to fix a Capture Error?
If you click “SHOW CAPTURES WITH CAPTURE ERROR,” the capture list sidebar will collapse to only show the capture(s) with an error.
Click “REVIEW CAPTURE” on the capture you need to review. You will also notice a capture error banner at the top of the screen
Select “contact us” on the capture error banner.
The Support chat bubble will pop up in the lower right corner so you can chat with a representative to fix the error(s).
If you have any additional questions please reach out to the OpenSpace Support team at support@openspace.ai.